Refund and Returns Policy


BLACK SWAN FILM AND VIDEO provide music services and concert promoters with a solution to providing a record of their live events, for archive and for the performers and their relatives and friends. Everything is done by us, from event filming, to shipping of the finished DVDs. We have over 35 years of experience and customers can be assured of receiving a top quality DVDs and online videos from us.


DVDs are sent in protective boxes which will fit through a standard letter box. Most orders are dispatched around 2-3 weeks after the date of the event by Standard 2nd Class (or Small Packet Airmail to overseas destinations) via Royal Mail. We can ship DVDs to any destination Worldwide.

If your DVD does not arrive within 4 – 6 weeks of your order, please email or telephone us and we will track your order and ensure that it is delivered to you.


We hope that all of our customers are delighted with their DVDs from us. They are packed with care by our staff and leave us in mint condition. If your DVD arrives damaged in the post, please contact us to arrange a replacement, and return the damaged DVD to us so that we can make a claim with Royal Mail.

We cannot accept returned DVDs that have been damaged after use; eg with finger marks or scratches on the shiny surface due to improper handling by adults, children or family pets!

We will also replace any DVD that displays a rare technical fault upon first playing; eg freezing or missing picture or sound. If for any reason you are disappointed with the content of your DVD, please contact us and return the DVD to us in a resalable condition for a full refund, within 4 weeks of receipt.

If you wish to cancel your order, please do so within 1 week of placing your order and we will fully refund the cost to you.


Please contact us with any queries about ordering, delivery, availability, tracking etc. on: Email: [email protected] (we will reply within 2 working days) Telephone: 0118 966 2813 (9am – 6pm Mon-Fri) Post: Black Swan Film & Video, 11 Finch Road, Reading RG6 7JX